Microsoft 365 Backup

Resolver Group’s Microsoft 365 Backup Solution removes the risk of you losing access and control over your data stored within Microsoft 365 Services such as Exchange Online, SharePoint Online, OneDrive and Microsoft Teams.

Why Backup

Why Backup Data Stored on Microsoft 365?

Businesses are moving more and more data to be stored within Cloud Environments such as Microsoft 365’s SharePoint, OneDrive and even Exchange (Email).

Microsoft provides some protection for your Data, but under the Shared Responsibility Model, it is ultimately your responsibility. Microsoft even highly recommend that you back your data up, the Microsoft Customer Agreement, Section 6b states:

“We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.”

Don’t risk your data any longer. Speak with a member of our team to get more information about backing up your data or sign up online.

Stored outside of Microsoft Azure

Meet Compliance Obligations

Self Service Restore Portal

Backed up 3 times per day

All data kept in Australia

Accidental Deletion Protection

Data is Encrypted in Transit and at Rest

Powered by Veeam for Microsoft 365

Prevent Data Loss

Although it is correct that Microsoft does backup a copy of your data, their Customer Agreement states that your data is ultimately your responsibility. The backups kept by Microsoft are facilitate restoration in the event of a mass failure, and they do not disclose how long the data is retained, or how often it is backed up. These backups are not intended for customer use in the event of accidental deletion or ransomware attack.

Microsoft 365 Backup from Resolver Group backs up your data every 8 hours, and retains files for up to 12 months from when they are deleted. Combined with our Self Service Restore Portal, means you are able to restore your own data when needed, selecting any version of the file from within the last 12 months.

Self Sign Up

Self Sign Up

Our Microsoft 365 Backup Service is available as a Self Service Solution. As such, you can use the link below to sign up for the service directly from our Online Portal. Your account will be created automatically, and you will receive an email with configuration information, permitting you to start backing up your data today!

Alternatively, you can contact our team, who are able to help with designing and implementing a custom solution to fit your needs.


Service Limitations

  • To back up user mailboxes, make sure that a mailbox has a valid Microsoft Office 365 license. Otherwise a backup job will fail with the following error: “Error: Mailbox doesn’t have a valid Microsoft Office 365 license”.
  • To back up public folder mailboxes, the Veeam Backup account must have a valid Exchange Online license and an active mailbox within the Microsoft Office 365 organization.
  • To back up SharePoint and OneDrive for Business objects, make sure that a user account has a valid Microsoft Office 365 license with SharePoint plan enabled. Otherwise a backup job will fail with the following error: “User %name% does not have a valid Microsoft Office 365 license with SharePoint plan enabled”.
  • Project Web Apps are not supported for backup.
  • If you modify a retention policy tag for a folder, Veeam Backup for Microsoft Office 365 will perform full synchronization of that folder during the subsequent backup job session. For more information, see this Microsoft article.
  • SharePoint site collection recycle bin is not supported for backup.
  • When you perform backup of Microsoft Teams data, Veeam Backup for Microsoft Office 365 does not back up the following objects:
    • Private channels,
    • One-on-one and group chats,
    • For more information about chats in Microsoft Teams, see this Microsoft article. You can use Veeam Explorer for Microsoft Exchange to explore data from user mailboxes and view chat messages as MSG files,
    • Audio and video calls,
    • Video recordings,
    • Contacts,
    • Calendar: information about meetings and meeting chats,
    • Code snippets in posts,
    • Banner notifications in posts,
    • Data of applications added as channel tabs that does not reside in the SharePoint document library of the channel.
  • As part of Microsoft Teams data backup, Veeam Backup for Microsoft Office 365 backs up only the following types of channel tabs: Website, Planner, Word, Excel, PowerPoint, Visio, PDF, Document Library, OneNote, SharePoint, Stream, Forms, Power BI, Flow and Azure DevOps.
  • Veeam Backup for Microsoft Office 365 may not backup OneNote notebooks if their size is more than 2 GB. For more information, see this Microsoft article.

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