As at 21st October 2021
Resolver Group regards customer privacy as an essential part of our relationship with our customers. The following policy applies to all Resolver Group customers, website users, employees, contractors, partners and guests, and conforms to Internet Privacy Standards and the Australian Privacy Principles.
2 Commitment to Privacy
3 How and why we collect personal information
We collect personal information in order to provide various services to our clients. With consent, we may also use your personal information for related purposes including providing clients with updates on our products and services.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email and Phone Conversations.
Any information collected by Resolver Group is collected via correspondence from you or your company, this may be via the telephone, email, mail, fax, in-person or directly through our website.
4 How we use and disclose personal information
Any details collected from Resolver Group clients is required in order to provide you with our services and a high level of customer service.
All correspondence is recorded in order to provide service references and to assist in our staff development. If you opt-out of having your correspondence recorded we will only be able to provide general information and will not be able to provide our services whilst recording is not being completed.
We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our client’s affairs, including personal information. Our duty of confidentiality to our clients
applies, except where disclosure of personal information is consented to by the client or is compelled by law.
Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles and are used to supply our services to our clients. This includes Payment Processors, the Integrated Public Numbering System (for emergency services use), our Upstream Carriers, Shipping Providers, Software Manufacturers (for Cloud Software), our Accountants and Auditors, our Legal Advisers, Solicitors and Lawyers, and other reasonably required approved third parties.
5 Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card and bank account numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card or Bank Account details are collected, we simply pass them on in order to be processed as required by our Payment Processors. We NEVER permanently store complete Credit Card or Bank Account details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email our Network Operations Team at [email protected].
6 Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected] or writing to
The Privacy Officer
58 – 62 Water Street South
TOOWOOMBA QLD 4350
Please Note: Resolver Group is required under Australian Tax Law, the Telecommunications Act and the Companies Act to retail certain records. We will be unable to remove these records, even on request. We will use our best endeavours, within the limitations of the law, to de-identify the records we are required to retain, at your request.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, physical and postal address) and financial information (such as credit card number, expiration date, etc).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Some services offered by Resolver Group are provided by third parties. To provide these services, we are required to pass your information on to the relevant third parties. In any event, where this will occur, Resolver Group will notify you that we will be passing the information on and which information will be
passed on before your order is completed, to allow you to make an informed choice as to if you want to permit that disclosure. In most cases where said information is requested for disclosure to third parties, Resolver Group will be unable to provide the requested product or service without said disclosure being permitted and will be required to cancel or reject your order.
Resolver Group uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customers wishes not to receive such correspondence,
they can request to be removed from any mailing list using our Client Portal or by emailing us at [email protected].
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
9 Third Parties
Resolver Group may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Resolver Group does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Company.
Links on the Resolver Group website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of resolvergroup.com.au and the operations of Resolver Group.
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